Automation of email messages
Element allows you to automate email communication with candidates. Automatic emails do not require connecting a user's email account to Element
Automatic email messages are sent from the system mailbox, from an address in the format client@elementapp.ai
The address field of one message can contain a maximum of 500 addresses.
In the case of automatic messages sent as actions triggered by the user (e.g. messages related to the action of changing a stage or rejecting a candidate), the Replay address is the email address of the user who triggered this action. In other words, a candidate who receives the message and clicks "reply to" will respond to the Element system user who performed this action.
Types of email messages that can be automated
Element allows automating sending email messages to candidates and other participants in the recruitment process, such as hiring managers. In this article, you'll learn how to prepare and send automated email messages.
Element can automate sending the following types of emails:
Email sent after the candidate applied
Email sent after the candidate changed a recruitment stage
Email sent after the candidate was rejected
The welcome email
Element allows you to create an automatic message that will be sent to each candidate who will apply using the application form. The message is created in the administration panel, in the Automatic emails section:
First go to the administration panel (1), then to the automatic emails section (2), and then use the add automatic message button (3):
After clicking the button, a new window will appear, where you should first click on the field Sent when (1) and select "Podziękowanie za aplikację" (soon to be translated to "The welcome email") from the drop-down list (2). Then enter the subject of the message that the candidates will receive (3) and its content (4). Remember that you can personalize the message by using the "#" symbol (5) in the message body. Thanks to personalization, each candidate will receive a different, personalized message.
Emails sent after the candidate changed a stage and after rejection of the candidate
Automatic email messages can be created for individual stages of recruitment processes. Each recruitment stage can have any number of email messages that will be sent in two situations:
the candidate was moved to the stage
the candidate was rejected on the stage
Here you will find a detailed instruction on how to create stage actions with automatic messages.